What products does Pharmvials offer?
Pharmvials specializes in pharmacy packaging equipment, including:
- Vials
- Blister Packs
- Thermal Labels
- Bottles and Jars
- Compounding Kits
We provide high-quality packaging solutions to pharmacies, ensuring safe and effective storage for pharmaceutical products.
Where is Pharmvials located?
We have two locations in Canada:
- East Location: B8-1515 Matheson Blvd East, Mississauga, ON L4W 2P5
- West Location: B3-33733 King Road, Abbotsford, BC V2S 7M9
We are also available at Kohl and Frisch under the brand name “PVIALS.”
What shipping options are available?
- Standard Shipping: Most orders are delivered the next business day.
- Same-Day Delivery: Available for an additional charge. Please contact customer support to arrange this service.
- Free Shipping: Orders over $250 within the Greater Toronto Area (GTA) qualify for free shipping.
How can I track my order?
Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your package through our shipping partner’s website.
Can I return or exchange products?
We do not accept returns or exchanges, except as required by law. If you receive a defective or damaged item, please contact our customer support team within 2 days of receiving your order, and we will assist you with a resolution.
What payment methods do you accept?
You can make payments securely by clicking the “Review and Pay” button on your invoice. The payment will be processed online via a secure payment gateway.
Do you offer discounts or promotions?
Occasionally, we may offer discounts or promotions on select products. Please subscribe to our newsletter or follow us on social media to stay updated on any special offers.
How do I contact customer support?
Our customer support team is available from 9:00 AM to 5:00 PM, Monday through Friday. You can contact us via:
- Email: order@pharmvials.com
- Phone: +1 647-931-0055
You are also welcome to visit our offices at either of our locations for in-person assistance.
Do you offer international shipping?
Currently, we primarily offer shipping within Canada. For international orders, please contact customer support to discuss shipping options and fees.
Is it safe to shop on your website?
Yes, Pharmvials takes the security of your personal and payment information seriously. We use industry-standard encryption to ensure that your data is protected during transactions.
What should I do if I have an issue with my order?
If you encounter any problems with your order, please reach out to our customer support team at order@pharmvials.com or call us at +1 647-931-0055. We will assist you in resolving the issue as quickly as possible.
Are the product images on the website accurate?
We make every effort to accurately represent the products shown on our website. However, due to variations in lighting, screen settings, and product packaging, actual products may differ slightly from images shown.
Can I change or cancel my order after it has been placed?
Once an order is confirmed, it is processed immediately to ensure quick delivery. We are unable to modify or cancel orders once they are in processing or have been shipped. If you have any concerns, please contact our customer support team as soon as possible, and we will do our best to assist.
Do you offer bulk purchasing or wholesale pricing?
Yes, we offer bulk purchasing options. If you are interested in placing a large order or need special pricing, please contact our sales team at order@pharmvials.com to discuss your needs.